Frequently Asked Questions

What materials are used for MÎA™ personalized jewelry?

Our jewelry is made of stainless steel with high-quality gold , silver , or rhodium finishes, ensuring durability and exceptional finish . The diamonds are zirconium , for a sparkle that resists daily wear.

How long does it take to receive my personalized jewelry?

Customizing and manufacturing your necklace generally takes between 7 and 10 business days .
Delivery may take an additional 3 to 5 business days , depending on your location.
👉 To ensure you receive your necklace on time, please allow 3 weeks from the date of your order.

Can I choose the length of my jewelry?

Yes, on each product , you will have the possibility to choose the size that suits you best, here is an image to give you an idea of ​​the final result .

Can I keep my personalized jewelry underwater?

Yes, our jewelry is made of stainless steel , a resistant material that allows you to wear it even underwater, without altering its shine or durability .

How do I care for and clean my jewelry?

Jewelry is delicate and requires special care . To ensure its longevity and shine , here are some tips:

  • Avoid wearing your jewelry while doing household chores (like washing dishes).

  • Store them in their original packaging when not being worn.

  • Avoid swimming in salt or chlorinated water.

  • Remove them before any intense physical activity.

  • Clean them regularly with a soft cloth, without harsh chemicals.

By following these tips, you will enjoy your jewelry for many years. 💎

Can I return or exchange a personalized piece of jewelry?

As our personalized jewelry is custom-made, it cannot be returned or exchanged , except in the event of an error on our part or a defective product .
If you have any concerns, please contact us via the “Contact Us” section — our team will be happy to help you. 💌

How do I track my order?

Once your order has been shipped, you will receive an email with a tracking link .
You can also check the “Track my order” section on our website to see the progress of your delivery in real time. 🚚

What if I made a mistake in my customization?

If you notice an error immediately after placing your order, please contact us within 12 hours of your purchase.
After this period, manufacturing will have already begun, and it will no longer be possible to modify your jewelry.

At MÎA™, every detail counts.
If you haven't found the answer to your question, our team is here for you, with the same attention to detail as we put into creating your jewelry. 💖
Contact us via the “Contact” section or by email at contact@miajewellery.fr , we will be happy to answer you. ✨